Peoplesoft AWE Workflows - Escalation process
AWE Workflows
In the “setup process definition“ you define the timeout for escalation. The ESCALATIONS Event ID will make sure to escalate if not approved within the “timeout” period.
PTAF_NEM - Is the process that needs to be run for the escalations in the approval workflow.
The PTAF_NEM process, when run kicks off 3 application engine programs one for each of the following events ID
Approval Activity Email
Receipt Notifications
Escalations
The AWE Notification & Escalation process, PTAF_NEM, only sends out one ( 1 ) notification, however, multiple actions can be performed at each timeout. i.e. Notify and Reassign after 2 hours. Or Notify after 1 hour and Notify and Advance after 24 hours.
What cannot be done is to set the Timeout to 1 hour and expect to get a notification every hour that an action has not been taken.
EMP_SERVLET - URL needs to be configured to send the correct url link in the escalation notification emails.
AWE Workflows
In the “setup process definition“ you define the timeout for escalation. The ESCALATIONS Event ID will make sure to escalate if not approved within the “timeout” period.
PTAF_NEM - Is the process that needs to be run for the escalations in the approval workflow.
The PTAF_NEM process, when run kicks off 3 application engine programs one for each of the following events ID
Approval Activity Email
Receipt Notifications
Escalations
The AWE Notification & Escalation process, PTAF_NEM, only sends out one ( 1 ) notification, however, multiple actions can be performed at each timeout. i.e. Notify and Reassign after 2 hours. Or Notify after 1 hour and Notify and Advance after 24 hours.
What cannot be done is to set the Timeout to 1 hour and expect to get a notification every hour that an action has not been taken.
EMP_SERVLET - URL needs to be configured to send the correct url link in the escalation notification emails.
1 comment:
Very nice.
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